Conflict Management (CPD Certified)

This course is designed for individuals looking to enhance their understanding of conflict and develop effective strategies for managing it. The content is applicable across various sectors and can be utilised in any workplace or environment where conflict resolution skills are necessary. Ideal for anyone aiming to improve conflict management capabilities.

Guided Learning hours: 4

Learning method: Online

Printable Certificate (CPD Certified)

Assessment type: Auto-marked questions and all knowledge-based units.

In this course, learners will cover:

• Causes of conflict 
• Causes of conflict in the workplace 
• Signs of conflict 
• How conflict develops – five stages of conflict development 
• Recognising conflict 
• Effects of conflict 
• Minimising and resolving conflict 
• Conflict management model 
• Using conflict resolution techniques 
• Promoting a positive atmosphere in the workplace 
• Promoting professional behaviour